gojackpot Privacy Policy

When you register for an account on gojackpot, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, mobile number, and preferred currency. We also collect information you provide when updating your profile, submitting identity verification documents, or contacting our support team. Payment-related details such as your GCash number or other local payment method identifiers are collected when you make a deposit or request a withdrawal. If you participate in promotions or surveys, any responses or preferences you share are also recorded. All information you provide directly is used solely to operate your account, process transactions, verify your identity, and deliver the services you have requested. We do not collect more information than is necessary for these purposes, and we do not retain your data for longer than required under applicable Philippine regulations. You are responsible for ensuring that the information you provide is accurate and up to date at all times.

When you access and use the gojackpot platform, certain technical data is collected automatically to help us deliver a stable, secure, and personalised experience. This includes your IP address, device type, operating system, browser version, and the pages or games you interact with during each session. We also record session timestamps, login history, and in-platform activity such as bets placed, games launched, and promotions claimed. This data helps us detect unusual account activity, prevent fraud, and ensure that our platform performs correctly across different devices and network conditions common in the Philippines. We use session data to improve the mobile experience, since the majority of our players access gojackpot from smartphones. Automatically collected data is not used to build advertising profiles or sold to third-party marketing companies. Retention of this technical data is limited to the period necessary for security monitoring and regulatory compliance purposes.

The personal data we hold is used to create and manage your account, process deposits and withdrawals, verify your identity in line with our regulatory obligations, and deliver the gaming and betting services available on the platform. We also use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies. Where you have opted in, we may send you promotional communications about new games, bonuses, or events relevant to players in the Philippines — you can opt out of these at any time through your account settings. Your data is used to carry out responsible gaming checks, including monitoring for signs of problem gambling and applying any limits or restrictions you have requested. We may use aggregated, anonymised data for internal analytics to improve platform performance and user experience, but this data cannot be used to identify you individually. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Every use of your data is grounded in a lawful basis under applicable Philippine data protection law.

gojackpot does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your information only with trusted service providers who assist in operating the platform, such as payment processors, identity verification providers, and customer support tools, and only to the extent necessary for them to perform their services. All third-party providers we work with are bound by strict confidentiality agreements and are not permitted to use your data for any purpose beyond the specific service they provide to us. We may disclose your personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the rights, safety, or property of gojackpot or its users. In the event of a business restructuring or transfer of ownership, your data may be transferred to the new entity, but only under the same privacy protections described in this policy. We will notify you of any such transfer in advance where it is practicable to do so. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under applicable law.

As a registered player and data subject under Philippine law, you have the right to access the personal data we hold about you and to request a copy of that information in a commonly used format. You may also request that we correct any inaccurate or incomplete data linked to your account, and we will action such requests promptly. If you believe that your data is being processed unlawfully or that we no longer have a valid reason to hold it, you have the right to request its deletion, subject to any legal retention obligations we must comply with. You have the right to object to certain types of processing, including direct marketing communications, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact our support team through the platform; we will respond within a reasonable timeframe and in accordance with our obligations under applicable data protection regulations. If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. We are committed to handling all data rights requests fairly, transparently, and without undue delay.

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls that limit who within our organisation can view your personal information, and regular security reviews of our systems and processes. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep your login credentials confidential at all times. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities in accordance with our legal obligations and within the timeframes required by Philippine data protection law. We retain your personal data for as long as your account remains active and for a further period as required by law or regulation, after which it is securely deleted or anonymised. Transaction records and identity verification documents may be retained for longer periods where required for anti-money laundering compliance or dispute resolution. If you close your account, we will process your data deletion request in line with our retention schedule and applicable legal requirements.

gojackpot may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When we make material changes, we will notify registered players through in-platform notifications or by email where contact details are available, and the updated policy will be published on this page with a revised effective date. Your continued use of the platform after any update constitutes your acknowledgement of the revised policy. We recommend reviewing this page periodically so you are always aware of how your personal data is being handled. If you have any questions about this Privacy Policy or about how your data is used, please reach out to our support team directly through the platform. We are committed to being transparent about our data practices and to responding to your enquiries promptly and clearly. The most current version of this Privacy Policy will always be accessible from the footer of every page on the gojackpot platform.